Commish Tip: Include FAQs in Your Region's Auto-Reply Email
Including a short list of frequently asked questions in your Region's auto-response email is a great way to get the majority of email questions from parents and volunteers answered right off the bat. It also cuts down on time spent responding to emails that are all asking similar questions.
Frequently asked questions can include "When does my season start?" "Why hasn't my coach called me back?" "Will there be soccer camps this year?" "I missed registration, what should I do?" Review your Region's emails at registration time and pick out the most commonly repeated questions to help you craft your auto-response FAQs.
AYSO Region 42 in Newbury Park, Calif., crafted a great auto-response FAQ email to assist their parents and volunteers. Check it out here.